All suffer (nuisance) calls from clients, offering us a change of operator regardless of the time in which there are or if we are on weekends, but it seems that these practices are likely to change, or at least it is seeking major companies of telecommunications in Spain.
Telefónica, Vodafone, Orange and Yoigo and the cable operator ONO they have signed an agreement of “good practices” by which undertake to not annoy customers as they were doing so far.
- Firstly, the signatories have agreed not call customers who have not expressed interest in tenders in three months presented, and if the customer decides to not bother you / more report in this regard, which is taken into account.
- Is limited to three the number of monthly calls on customers not contacted.
- The operator may not speak ill about products competition.
- You can either call out of business hours. Marked in the agreement hours: from Monday to Friday from 9 to 22 hours, Saturdays from 9 to 14 hours, avoiding calls on Sundays and holidays.
- It is mandatory the clear identification of the operator that it is calling the customer. They may not be hidden or no possibility of redialing numbers.
- Commit themselves not to use deceptive, fraudulent or unfair means for the competition, with the intention of obtaining data from the consumer or the same misguided interpretations.
- Another point in that pledge is to improve the waiting time that suffer when we call these services, in 98% of cases will not wait more than three seconds will start the communication.
We do not know where to get this code of ethics to regulate telemarketing operations, but the step is already appreciated and logically expect that it does not fall on deaf ears. For the time being they will meet within six months again, inviting to join other operators outside the agreement.
Although we appreciate the agreement, I hope that it is something more than an attempt to image cleaning, since infrastructure mounted for calls, there are many elements that control, from Call Centers located who knows donate to distributors.