Customers Are More Satisfied with Galaxy Note 4 Than the iPhone 6

Samsung Galaxy Note 4 perform better in a big satisfaction survey, where even the Apple with the iPhone 6 and 6 Plus must be turned on.

The 5.7 “big Samsung Galaxy Note 4 beats both iPhone and iPhone 6 Plus 6 in terms of satisfaction of the products.

It shows a new annual survey that ACSI, The American Customer Satisfaction Index, publish. Here’s 14,176 customers interviewed on six different industries, including the telecommunications industry. Although it is a close race at the top of the box, Apple may yet see itself outdone by its rival, the Samsung-again.

Last year was the Note II, which ran with the victory, and two generations later in the series grabs Samsung victory a second time with 86 points on a scale of 0-100. On a shared 2. space spread throughout 4 smartphones is its predecessor, Galaxy Note 3, followed by iPhone 6 Plus, Galaxy S5 and finally the General iPhone 6.

Just below is the Motorola with Moto X with 81 points, as consumers also are reporting high satisfaction around.

Most satisfied over text messages and calls

ACSI has in the study also looked at what it is, those polled customers find easiest and most gratified by the bought products.

In the survey, customers will find it easier to send and receive text messages and calls, peaking with an index of 85 and 84 respectively. The design of the smart phone and the size, weight and screen size is also an important parameter in satisfaction of the customers.

The votes also well in line with the 5 best placed smartphones, all of which are in the range 4.7 “to 5.7”.

 

Great unhappiness over the battery

On the other hand, the greatest dissatisfaction over battery life – or rather the lack thereof, which takes a big dive in relation to all the other investigated areas.

With a customer satisfaction at only 74 out of 100, there is room for great improvement for manufacturers, who often compete for the thinnest smartphone and compromise of battery capacity.
Can you recognize the picture of the study at home in Denmark? It is generally Samsung and Apple smartphones that provide the greatest satisfaction with consumers?

 

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